Virgin Media hit with record £28m fine for stopping customers cancelling contracts

Published July 8, 2026 · Category: Markets

Overview

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls

Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near-three-year period.

Details

Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”.

Source

Originally published at www.theguardian.com.

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