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Salesforce is buying Fin, the AI customer service company formerly known as Intercom

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform

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Salesforce is buying Fin, the AI customer service company formerly known as Intercom

Salesforce is buying Fin, the AI customer service company formerly known as Intercom

Published June 15, 2026 · Category: Markets

Overview

The deal adds Fin's AI agent, which the company says resolves 76% of support queries without a human, to Salesforce's Agentforce platform

Source

Originally published at qz.com.

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